Online Store Problem

[John P.]

Hello, Has anyone recently purchased club clothing items from the Firefox Co. through the NCRS Shop and had trouble receiving them? I placed an order on 10/07/14 and paid additional freight charges for 2nd day delivery. I know it takes time to have the logos applied and have taken it into consideration. The real problem lies in the fact that I have e-mailed their customer service and left phone messages for the last four days and have not received a response. There is never a person answering the phone and their message box is full. Can anyone suggest another form of communication I can use to just get an update. As always, thanks in advance for any and all help. John

[Don H.]

Re: Online Store Problem

Hi John
moved your thread to the Help board.
I suggest you give a call to Eric Mortimer at the Cinn office. He should be able to give you some assistance.
Good luck

[Gary C.]

Re: Online Store Problem

John,

Submit a Help desk ticket www.ncrs.org/helpdesk/

Gary
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[John P.]

Re: Online Store Problem

Hello Don, Thank you so much for your help. Ironically, I received a response to my e-mails about a half hour after my post, stating that they will check the order and get back to me. Again thanks, John

[Don H.]

Re: Online Store Problem

glad you are back on track,
dh

[Gary C.]

Re: Online Store Problem

John,

If you have a problem with them and it doesn't get resolved, then open a Help Desk ticket. That way NCRS management can get involved if needed.

Gary
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[John P.]

Re: Online Store Problem

Hello Don and Gary, If I do not receive an answer by next Tuesday, I will submit a ticket. Thank you both so much for your help, John