Typical Auto Parts Store or not? - NCRS Discussion Boards

Typical Auto Parts Store or not?

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  • Tom D.
    Extremely Frequent Poster
    • September 30, 1981
    • 2126

    Typical Auto Parts Store or not?

    I have had this happen twice in a row at a store called Murray's Discount Auto. I don't understand...

    Why does a phone call take priority over a customer standing in front of you with money in his/her pocket?

    When I go to Home Depot, at least 2 or 3 people will ask if they can help me...

    Why not in an auto parts store?

    Tom D.
    https://MichiganNCRS.org
    Michigan Chapter
    Tom Dingman
  • Rich G.
    Extremely Frequent Poster
    • August 31, 2002
    • 1396

    #2
    Re: Typical Auto Parts Store or not?

    Poor training.......Home Depot here is like your auto parts store. I have called them on my cell phone while standing in line to try to get faster service!

    Most people want to be helpful, but they also want to keep their jobs. The boss probably threw a fit one day when he called in and nobody answered the phone.

    One of the basic rules of managing people is "You Get What You Measure"

    Rich Giannotti
    1966 L79 Convertible. Milano Maroon
    1968 L71 Coupe. Rally Red (Sold 6/21)
    1963 Corvair Monza Convertible

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