Okay here is my situation....
I ordered a water pump repair kit from ZIP about a year ago and about six months ago I went to put it together. Well their instructions said to install the long grooved end into pump first...problem was that the long end had no groove...the shorter end did. I looked it over figured that they must mean the grooved end in first so that was what I did but I was wrong. While taking it apart I damaged the seal. I then called Zip and explained the situation and they agreed that the instructions were wrong and sent me a new seal at thier cost which I thought was the right thing to do and was quite happy.
Fast forward six months to last night and I went to install the kit again only to find that they sent me the wrong seal! I'll talk to them today and see if there is anything they can do about it but what I'd really like to know is does anyone know where to buy just this seal?
I mean the kit is pretty basic. You get a seal, gasket and duplex bearing which is actually made in Canada! Someone some place makes these water pump seals and I'd really like to know if anyone has any idea of where to get them from just in case ZIP won't just send me another seal. Any ideas?
Thanks,
Greg Linton
#45455
I ordered a water pump repair kit from ZIP about a year ago and about six months ago I went to put it together. Well their instructions said to install the long grooved end into pump first...problem was that the long end had no groove...the shorter end did. I looked it over figured that they must mean the grooved end in first so that was what I did but I was wrong. While taking it apart I damaged the seal. I then called Zip and explained the situation and they agreed that the instructions were wrong and sent me a new seal at thier cost which I thought was the right thing to do and was quite happy.
Fast forward six months to last night and I went to install the kit again only to find that they sent me the wrong seal! I'll talk to them today and see if there is anything they can do about it but what I'd really like to know is does anyone know where to buy just this seal?
I mean the kit is pretty basic. You get a seal, gasket and duplex bearing which is actually made in Canada! Someone some place makes these water pump seals and I'd really like to know if anyone has any idea of where to get them from just in case ZIP won't just send me another seal. Any ideas?
Thanks,
Greg Linton
#45455
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