Is This Acceptable ?

**Edward J.** · May 3, 2010, 07:08 PM

Re: Is This Acceptable ?

Rick, I think I need glasses it looks like I am seeing double, thats is a problem, I would try and get a refund. there are better quality clocks out there. if you still have your old clock you can send out for a conversion.

**Kenneth T.** · May 3, 2010, 07:12 PM

Re: Is This Acceptable ?

Rick,

I hope you paid with a credit card because that picture will hold up as a absolute reason to not pay. These vendors KNOW that they are selling to people with vintage cars that have value to the owner. Their purchasing agent should get canned for buying stuff like that to resell.

Lots of us here have been less than elated with some of the aftermarket parts that are going around, but yours stands out as a real bad beat.

Please post the vendor if you do not get justice.

Ken

**Edward C.** · May 3, 2010, 07:14 PM

Re: Is This Acceptable ?

Not acceptable. Try for a refund. Ed

**Rick B.** · May 3, 2010, 07:15 PM

Re: Is This Acceptable ?

I really do know better but was in a rush as I already had my dash apart doing something else and thought it all too convenient to "throw the clock" into the order that I had just placed for some other benign parts (connectors, specialty fasteners, etc).
Of course I do regret it all , especially now 28 days later after having placed the order in a rush !
Hind sight is 20-20 with me and I take full responsibility for not going to a specialist. BTW, landed to my door this clock cost me $150. If it had cost me $50 I'd accept the flaws under the guise of "you get what you pay for" but wanted to hear from a few others before I do battle tomorrow !

**Rick B.** · May 3, 2010, 07:36 PM

Re: Is This Acceptable ?

I'm with you on that Ken !!!

Get a load of what the manufacturers website says about their (this) high quality product(s) !
This is a quote:
" --- is the restoration parts manufacturer who set the standard by which all other restoration parts are measured. Making their name in the industry by focusing on the details of their products and supplying highly demanded parts not elsewhere available. "

They went on and on about their "attention to detail" and "unsurpassed quality". It never ceases to amaze me as to how many people/companies begin believing themselves and their mantras by just saying something over and over again.....

At least they are giving me plenty of ammunition to use against them should they choose not to rectify the problem.

**Bill C.** · May 3, 2010, 08:30 PM

Re: Is This Acceptable ?

that is terrible !!

I certainly hope they provide a full refund for the part, as well as the shipping you have incurred.

**Robert G.** · May 3, 2010, 08:39 PM

Re: Is This Acceptable ?

Just ask for a refund and tell them you'll have to find one somewhere else. You might be able to find just a clock face and swap that.

**Edward S.** · May 3, 2010, 08:40 PM

Re: Is This Acceptable ?

Don't know why your making such a big deal out of this, I am sure that once the vendor get's around to the restoration the part will look just great. Send it back ASAP, do not pass go and do not collect $200.00. It is funny though when you look at it you think you had alittle too much to drink.

**Joe L.** · May 3, 2010, 08:42 PM

Re: Is This Acceptable ?

Originally posted by Rick Bandura (30672)

I honestly don't know whether I am being "too picky" or not so I'm going to throw it all out to you to chime in !
Don't hold back, be honest ! I can take it. It will either re-affirm my belief that customer satisfaction is no longer something many subscribe to or jolt me back to reality - either way I welcome your comments.
I am going to refrain from providing any "vendor" details as I am waiting to hear back from their "Customer Service" staff on how they are planning to handle this. I think that is only fair as I believe well-run businesses are not immune to mistakes and should have an opportunity to make the customer happy if a problem is brought to their attention before their good name is besmurched!
A long story short - I purchased a reproduction quartz clock from a well known Corvette "parts" store. The first one I received had the silk-screened outline of the clock face noticeably off-center from the raised imprint that it should have been aligned with. I called and advised them of this atrocity and told them this simply would not do. They promised to hand select a perfect one and send out the replacement immediately.
This is what I got in the mail today .
And trust me....the photo does not do the "crookedness" justice !

Thanks in advance, Rick

Rick-----

Is this a foreign-manufactured piece?

**Rick B.** · May 3, 2010, 08:46 PM

Re: Is This Acceptable ?

Joe, no it is not . I could find absolutely no indication that it was farmed out to a company overseas however we all know that components and some work could be done in that manner without them ever admitting to it. The manufacturer is a big name company in the U.S. and is licensed under the GM Restoration Parts logo.

Rick

**Patrick H.** · May 3, 2010, 08:55 PM

Re: Is This Acceptable ?

Check out Instrument Services, Inc in Rosoce, IL.

I "think" this is the company that makes the clocks - at least the "regular" movement ones. I've had nothing but superior service from them.

Automotive Clock and Automotive Gauge Repair and Restoration, Speedometer Repair, Tachometer Repair, Car Clock Quartz Conversion, Gauge Cluster Repair, Instrument Services

http://www.clocksandgauges.com/

Automotive Clock and Automotive Gauge Repair and Restoration, Speedometer Repair, Tachometer Repair, Car Clock Quartz Conversion, Instrument Services

**Rick B.** · May 3, 2010, 09:01 PM

Re: Is This Acceptable ?

Thanks Patrick !
Coincidentally I already had their contact info. all lined up and was going to call them tomorrow if things don't go well with this vendor.
Actually I'm beginning to think along the lines of most here who have stated tojust get a refund and move on !

Rick

**Tim S.** · May 3, 2010, 09:30 PM

Re: Is This Acceptable ?

Originally posted by Rick Bandura (30672)

I honestly don't know whether I am being "too picky" or not so I'm going to throw it all out to you to chime in !
Don't hold back, be honest ! I can take it. It will either re-affirm my belief that customer satisfaction is no longer something many subscribe to or jolt me back to reality - either way I welcome your comments.
I am going to refrain from providing any "vendor" details as I am waiting to hear back from their "Customer Service" staff on how they are planning to handle this. I think that is only fair as I believe well-run businesses are not immune to mistakes and should have an opportunity to make the customer happy if a problem is brought to their attention before their good name is besmurched!
A long story short - I purchased a reproduction quartz clock from a well known Corvette "parts" store. The first one I received had the silk-screened outline of the clock face noticeably off-center from the raised imprint that it should have been aligned with. I called and advised them of this atrocity and told them this simply would not do. They promised to hand select a perfect one and send out the replacement immediately.
This is what I got in the mail today .
And trust me....the photo does not do the "crookedness" justice !

Thanks in advance, Rick

This is a joke.........right?

**Tim S.** · May 3, 2010, 09:32 PM

Re: Is This Acceptable ?

Originally posted by Patrick Hulst (16386)

Check out Instrument Services, Inc in Rosoce, IL.

I "think" this is the company that makes the clocks - at least the "regular" movement ones. I've had nothing but superior service from them.

http://www.clocksandgauges.com/

x2!. Real nice business people to deal with.

Is This Acceptable ?

Is This Acceptable ?

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